Receptionist - State Farm Agent Team Member
Full Time • Chesterfield, MO
Replies within 24 hours
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Opportunity for advancement
- Paid time off
- Training & development
Job description
This position directly reports to the Agency Owner at our State Farm Office, and is part of a two person team within our agency.
Duties and Responsibilities:
- Provide prompt, accurate, friendly, and cost-effective service by responding to inquiries from existing policyholders and the general public regarding insurance availability, eligibility, coverage, policy changes, transfers, claim submission procedures, and status, rates, billing clarification, payment plans, and procedures and make referrals for marketing opportunities as appropriate.
- Complete quotes and applications for add-ons, replacement, or changes on auto & fire policies from existing customers.
- Answers all phone calls and pivots to other products based on customer needs incoming service calls or walk-ins.
- Manage Beginning of Day Tasks - calling for payments, policy changes/notices, claim assistance, sales tracker, schedule appointments for Agent
- Meet customer service goals and assist with marketing goals as directed by the Agent.
- Monitors and evaluates auto & fire loss and lapse/cancellation ratios.
- Helps drive social media presence
- Work closely with the Agent to build and grow the business's social media presence.
- Complete quotes and applications for add-ons, replacement, or changes on auto & fire policies from existing customers.
- Answers all phone calls and pivots to other products based on customer needs incoming service calls or walk-ins.
- Manage Beginning of Day Tasks - calling for payments, policy changes/notices, claim assistance, sales tracker, schedule appointments for Agent
- Meet customer service goals and assist with marketing goals as directed by the Agent.
- Monitors and evaluates auto & fire loss and lapse/cancellation ratios.
- Helps drive social media presence
- Work closely with the Agent to build and grow the business's social media presence.
Skills & Abilities:
- Strong listening, oral, and written communication skills.
- Initiative and Self Reliance: make decisions on a timely basis and take necessary actions without direction from others.
- Goal-oriented: highly motivated and resourceful to achieve results.
- Ability to learn and apply product and customer knowledge to professionally service, and assist in the marketing of State Farm products.
- Problem-solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
- Ability to pay close attention to detail and accuracy.
- Ability to create and maintain business relationships with prospects and policyholders.
- Proven track record of trustworthiness, dependability, and ethical behavior.
- Ability to organize and act on several activities concurrently.
- Confidentiality, Integrity, and agency loyalty is a necessity.
- Property & Casualty and Life & Health License required. Study materials provided.
- Initiative and Self Reliance: make decisions on a timely basis and take necessary actions without direction from others.
- Goal-oriented: highly motivated and resourceful to achieve results.
- Ability to learn and apply product and customer knowledge to professionally service, and assist in the marketing of State Farm products.
- Problem-solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative.
- Ability to pay close attention to detail and accuracy.
- Ability to create and maintain business relationships with prospects and policyholders.
- Proven track record of trustworthiness, dependability, and ethical behavior.
- Ability to organize and act on several activities concurrently.
- Confidentiality, Integrity, and agency loyalty is a necessity.
- Property & Casualty and Life & Health License required. Study materials provided.
Compensation:
- 15 Days of PTO/Sick Pay
- Annual Salary Raise Eligibility
- Salary Compensation: $40,000 to $55,000
- Growth opportunity within Agency
- Health Stipend
- 401k match
- Annual Salary Raise Eligibility
- Salary Compensation: $40,000 to $55,000
- Growth opportunity within Agency
- Health Stipend
- 401k match
Job Type: Full-time, in-office, small office setting
Compensation: $40,000.00 - $48,000.00 per year
Are You Driven & Ambitious?
We are a very busy office and are looking for our next great team member. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! We want to work alongside those who are equally committed to excellence and personal achievement. Our team is comprised of results-oriented individuals that are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Chesterfield.
- Our office is open 8:30 am - 5:00 pm.
- I have been a State Farm agent since 2020.
- Before becoming a State Farm Agent, I was previously employed as a State Farm Agent Team Member.
- I am a proud graduate of University of Missouri.
- We currently have 6 team members at our agency.
- Our agency has received awards including: Ambassador Travel and Senior Vice President's Club
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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